Photo IDs & Mobile Phones: Secret Weapons in Niger

Posted on Wednesday, June 2nd, 2010 at 9:53 am

Most of the women Concern is targeting are illiterate and have no numeracy skills. Concern has trained the women in basic mobile phone skills to help them claim their cash payments. Photo: Niger, Concern Worldwide

I arrived in Niger three months ago to help the Concern Worldwide country team scale up and roll out an emergency program to respond to the emerging food crisis.

It’s hard to say when exactly this shifted from an “impending crisis” to a real humanitarian emergency, but we are there now. And we are putting every bit of the planning this team has done since December to the test.

The official Food Security survey of April 2010 states that there are 7.1 million people facing hunger:  3.3 million of those are considered to be facing extremely food shortages and unable to feed their families’ without help.  Concern’s program is in Tahoua, the second worst affected part of the country.

Every day, we are working at maximum capacity on initiatives to prevent rates of malnutrition from reaching emergency thresholds.  We are distributing seed packs and fertilizer to help families plant crops in time for the next harvest; providing nutrition support to children under five, pregnant women and mothers; and launching an innovative use of mobile phone technology (and manual transfers) to distribute emergency cash to the most vulnerable women.

We have high hopes for this program—and we are starting to see its great potential.

What we are doing sounds easy when I write it, but delivering aid in Niger is anything but easy. Some of the people we need to reach are nomadic and frequently on the move in search of fodder and water for their animals.  This is the least developed country in the world: roads, supply chains, and basic infrastructure are poor.  Transporting large amounts of supplies over long distances is expensive and time consuming—and sometimes it’s not possible.

Mother receives ID card in Tahoua, of the two worst affected parts of the country, and the area in which Concern works. Photo: Niger, Concern Worldwide

Most of the women we are targeting are illiterate and have no numeracy skills, have little access to electricity, and to complicate matters even more, mobile signal coverage is sporadic. But we decided that if we could make the mobile phone cash transfer program work here, we could make it work anywhere!

We started by tackling the biggest issues.  We purchased phones for each beneficiary, sourcing new, very low-cost models now on the market. We produced picture-based teaching tools and mobilized community education teams to over a hundred villages. These teams taught women to recognize the letters and numbers on the phones, to send and receive a text message, and to redeem codes they will receive via text message for cash at mobile dispensing stations.

Concern also gave groups of the women solar-powered chargers for the phones, and offered them training to use the chargers to generate supplementary income.

But the biggest challenge was still on the horizon. We learned that each beneficiary would need a photo ID to sign a mobile phone contract.   A couple of quick calls confirmed that the women we were targeting had no form of ID whatsoever!  No problem, I thought. We’ll just make them some ourselves! It seemed like a great idea: it would decrease fraud, increase accountability, and allow third parties to verify the identity of recipients.

Concern photographed 9,000 women in 116 separate remote villages to produce these ID cards. Photo: Niger, Concern Worldwide

Reality started to sink in when I faced the fact that we needed to photograph 9,000 women in 116 separate remote villages. We found software that was compatible with our database and scoured the internet for hardware to allow us to design and print the cards, sourcing a company at the other end of Africa in Johannesburg, which was hurriedly shipped to Niger.

We also had to rally community leaders to confirm each individual’s identity, and we needed to make sure that at the end of the day, we matched all the right pictures with all the right names.  We decided to do the production on site in the villages.

We gave each of six of our education teams a laptop and a webcam, and this also involved some creative thinking.  We have excellent local staff, but out of the 24 assigned to help verify the identities of the program participants, only four had strong computer skills—so we held intensive training sessions to get them up to speed on how to use the software and tools, and they went to work.

Again, this might sound easy, but imagine taking your laptop to the desert, with no electricity available. How do you keep the sand out of it, how do you keep the power supply constant, and how do you control the crowd lined up waiting for you to process their ID cards? The villagers had never seen anything like it, and they were totally fascinated.

Most of the women had never even seen a photograph of themselves, and now they were looking at their faces and their friends on a computer screen. Everyone wanted to look—causing quite a commotion and slowing our teams down considerably. But an unexpected benefit to the work was that we brought a new experience and a bit of “entertainment” to these communities that are facing extreme hardship and uncertainty.

After six days, the process was complete and the databases were merged back in our main office.  Many days and nights of printing cards, verifying identifies and villages followed.  Three weeks later, 9,000 women now possess their first ever photo ID card, which will allow them to get their cash at authorized distribution points and allow Concern to effectively monitor the distributions and cross reference the program’s beneficiaries between programs.

Most of the women pictured had never even seen a photograph of themselves until Concern began producing ID cards so that they could claim their emergency cash payments by mobile phone. Photo: Niger, Concern Worldwide.

The IDs allow us to link and track in our database all our program participants across not only our cash programs, but also our nutrition programs. All of this is part of Concern’s groundbreaking operational research into the effectiveness of cash interventions in food crises and their impact on malnutrition rates.

We are working against time to give people the resources to survive massive food shortages: 7.1 million people face extreme hunger in Niger. Results from this innovative program and research will be valuable for analyzing the cost effectiveness of cash interventions in food emergencies and will provide learning and evidence to the international community for scale up.

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One Response to “Photo IDs & Mobile Phones: Secret Weapons in Niger”

  1. Charm Henry says:

    Hi there. I never would have thought it was this bad in African countries. This is really a good read Amanda. Thanks for this! If you want to have cash for phones, you can also check out my site.

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